Refund & Returns Policy

Our Commitment to Customer Satisfaction

At Wizo, we are committed to providing high-quality custom printing and packaging solutions that meet your approved specifications. Because our products are often specially manufactured according to individual requirements, returns and refunds are subject to the conditions outlined below.

1. Custom-Made Products

Most Wizo packaging products are custom-made according to the customer’s specifications, including size, material, quantity, artwork, printing, colors, and finishing.

Due to their customized nature, these products generally cannot be returned or refunded simply because a customer changes their mind, no longer requires the products, or orders an incorrect specification.

We strongly recommend reviewing all specifications and artwork carefully before approving an order for production.

2. Order Approval

Before production begins, customers may be provided with artwork, specifications, or a digital proof for approval.

Once the customer approves the final design and specifications, production may begin.

The customer is responsible for checking:

• Spelling and text
• Logos and branding
• Product dimensions
• Colors
• Quantity
• Materials
• Finishing options
• Artwork placement
• Delivery information

Wizo is generally not responsible for errors that were present in customer-approved artwork or specifications.

3. Damaged Products

If your order arrives damaged due to shipping or handling, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

• Order number
• Photographs of the damaged packaging
• Photographs of the shipping box
• Description of the damage
• Delivery information

We will review the claim and determine the appropriate solution.

Depending on the circumstances, this may include a replacement, reprint, partial refund, or another suitable resolution.

4. Defective or Incorrect Products

If you believe that your order is defective or significantly different from the approved specifications, please contact Wizo promptly.

Examples may include:

• Incorrect box size
• Incorrect quantity
• Significant printing defects
• Major production defects
• Incorrect product supplied
• Significant damage affecting product usability

We will review the issue against the original approved specifications before determining the appropriate resolution.

5. Reporting a Problem

Customers should inspect their order as soon as reasonably possible after delivery.

If you identify a problem, please contact us within 7 days of receiving your order with details of the issue.

Claims submitted after this period may not be eligible for a return, replacement, or refund unless required by applicable law.

6. Returns Authorization

Do not send products back to Wizo without contacting us first.

If a return is approved, we will provide instructions regarding:

• Return address
• Packaging requirements
• Shipping arrangements
• Required documentation
• Applicable deadlines

Unauthorized returns may not be accepted.

7. Products That Cannot Normally Be Returned

Due to the customized nature of our services, the following products are generally non-returnable:

• Custom printed boxes
• Personalized packaging
• Custom branded products
• Made-to-order packaging
• Products manufactured to customer specifications
• Products with customer-approved artwork

Exceptions may apply where products are defective, damaged, incorrectly manufactured, or otherwise covered by applicable consumer laws.

8. Refund Eligibility

A refund may be considered where:

• Wizo is unable to fulfill a confirmed order
• An order is cancelled before production begins, where applicable
• A significant manufacturing error has occurred
• A confirmed defect materially affects the usability of the products
• Another refund is required under applicable law

Refund eligibility will be assessed on a case-by-case basis.

9. Non-Refundable Situations

A refund may not be available where:

• The customer changes their mind after production begins
• Incorrect measurements were provided by the customer
• Customer-approved artwork contains errors
• The customer provided incorrect delivery information
• Products were damaged after successful delivery due to improper handling
• The products were manufactured according to the approved specifications
• The customer no longer requires the products

10. Replacement or Reprint

Where a manufacturing defect or significant error is confirmed, Wizo may offer a replacement or reprint instead of a monetary refund.

The appropriate solution will depend on the nature and extent of the issue.

If a replacement is agreed, we will communicate the expected production and delivery timeline.

11. Refund Processing

If a refund is approved, it will generally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

Wizo is not responsible for delays caused by third-party payment providers after the refund has been initiated.

12. Shipping Costs

Original shipping charges may not always be refundable.

Where a return or replacement is approved because of a confirmed Wizo manufacturing error or defective product, Wizo may cover reasonable return or replacement shipping costs, subject to review.

Where the issue is caused by incorrect customer information or a change of mind, the customer may be responsible for applicable shipping costs.

13. Order Cancellation

If you need to cancel an order, contact Wizo as soon as possible.

Cancellation requests received before production begins may be considered, subject to the terms of the order.

Once production has started, cancellation may not be possible because materials, labor, printing, and manufacturing resources may already have been committed.

14. Sample Orders

Where samples are ordered before a larger production run, customers should carefully review the sample and specifications.

Approval of a sample or proof confirms acceptance of the relevant design and specifications, subject to reasonable production tolerances.

15. Color and Printing Variations

Minor variations between digital artwork, screen displays, samples, and final printed products may occur due to differences in screens, materials, inks, printing processes, and finishing techniques.

Minor variations that fall within normal industry standards may not qualify for a refund or replacement.

16. Quantity Variations

Manufacturing and printing processes may occasionally result in minor quantity variations.

Where applicable, reasonable production tolerances may be permitted depending on the type of order and manufacturing process.

If you believe the quantity delivered is materially different from the confirmed order quantity, please contact us for review.

17. Promotional or Discounted Orders

Special promotional, discounted, or clearance orders may be subject to additional terms.

Any specific return or refund conditions applicable to a promotional offer will be communicated at the time of purchase.

18. Customer Responsibility

Customers are responsible for providing accurate:

• Contact information
• Shipping information
• Product specifications
• Artwork
• Dimensions
• Quantity requirements
• Order details

Wizo cannot be held responsible for issues resulting from incorrect information supplied by the customer.

19. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

Order Number:
Customer Name:
Email Address:
Phone Number:
Description of Issue:
Photos/Videos (if applicable):

Our team will review the request and contact you with the next steps.

20. Policy Updates

Wizo reserves the right to update this Refund & Returns Policy from time to time.

Any changes will be published on this page with the updated date.